Concrete Charleston's Privacy Policy

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Concrete Charleston, 2002 William Kennerty Dr, Charleston, SC 29407.
• Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: South Carolina, United States.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Concrete Charleston, accessible from concretecharleston.com.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Collecting and Using Your Personal Data

Types of Data Collected

• Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
  • Email address (info@concretecharleston.com is our primary contact)
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
• Usage Data: Usage Data is collected automatically when using the Service. This may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, and other diagnostic data.

3. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide You with news, special offers and general information about other goods, services and events which we offer.

4. SMS/Text Messaging Terms

By providing your phone number and opting in to receive text messages from Concrete Charleston, you agree to the following:

• Consent: You consent to receive automated marketing and transactional text messages from Concrete Charleston at the phone number provided. Consent is not a condition of purchase.
• Message Frequency: Message frequency varies based on your interaction with our services. You may receive appointment reminders, project updates, promotional offers, and service-related notifications.
• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier's plan.
• Opt-Out: You can opt-out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message.
• Help: For assistance, reply HELP to any message or contact us at info@concretecharleston.com or 843-620-2367.
• Supported Carriers: Service is available on major carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Check with your carrier for availability.

5. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data. We may charge a small fee for this service.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time, including opting out of marketing communications and SMS messages.

To exercise any of these rights, please contact us at info@concretecharleston.com or 843-620-2367. We will respond to your request within 30 days.

6. Retention of Your Personal Data

• The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
• We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Disclosure of Your Personal Data

• Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.
• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

8. Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

9. Children's Privacy

• Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.
• If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

10. Changes to this Privacy Policy

• We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
• You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@concretecharleston.com
• By phone: 843.620.2367
• By visiting our location: 2002 William Kennerty Dr, Charleston, SC 29407

12. Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.